Internal policies

HB POLICIES

 

Animals
Pets are not accepted. A penalty in the amount of $ 200.00 will be charged in the event of failure to comply with this policy.

Only service animals are allowed (proof must be presented at registration).

 

Arrival & Departure
Time of arrival
You can arrive and check in from 3:00pm
Time of departure
The room must be freed for 11:00 so our stylists can clean the room and make it available for the next occupants.
Early arrival or late departure
This kind of request can be treated by our staff only the day of your arrival. PLEASE INFORM YOURSELF AT THE RECEPTION when you check in, if this is possible.
Early arrival: subject to availability and at an additional cost, it is possible to check in before 3:00pm.
Late check out: subject to availability and at an additional cost, it is possible to get a late departure at the latest until 3:00pm.

 

Breakage and damage
Any breakage or damage to the room and hotel facilities will be charged on the credit card on file.

 

Cancellation Policies
You can cancel your reservation free of charge, if a booking is cancelled 24 hours prior to arrival, otherwise one night will be charged on the credit card on file.

 

Credit card
Mandatory, it will be required upon arrival during registration. A photo ID may also be requested when you check in.

 

Maximum occupancy
The number of guests must be confirmed at time of booking and any change must be approved prior to arrival. In all cases, the number of clients may never exceed the predetermined maximum number for the unit and a charge of $ 20.00 per additional person will be charged.

 

No show
Fee equivalent to one night will be charged if you do not show up on the day of booking.

 

No Smoking
All guestrooms are non-smoking. A penalty of $ 200.00 or more apply in case of non-compliance and / or smoke smell to eliminate the smell and put the room in a state of rental.

 

Respect for guests
In order to respect the sleep and tranquility of our customer’s excessive noise that disturbs the peace of the customers could result in your expulsion from the hotel without refund and charge to cover the additional control costs and / or compensation to other clients.

 

Sports equipment
All sports equipment is prohibited in the rooms (including bikes) under penalty of expulsion.

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